By accessing and using the website, you expressly agree to the following terms and conditions.
The parties
S-wan vzw; Huis Ter Beurze, Vlamingstraat 35, B-8000 Brugge; business registration number: 0886317308; e-mail: info@s-wan.be
and
the customer booking a tour with S-wan vzw
Definitions
Guided tour
A guided tour refers to a walking or cycling tour through Bruges or its surroundings, as listed on the website, with a specified duration. It can also be a custom-made guided tour ordered by the customer and organized by S-wan vzw.
Booking
A guided tour ordered by the customer becomes a confirmed booking once a guide is available for the tour and the customer receives electronic confirmation that the order will be executed.
Rescheduling
Any changes to the subject, date, time, or number of participants in a booked tour must be re-planned by the dispatch team.
Force majeure
Force majeure is a juristic term referring to to unforeseen and unavoidable circumstances preventing the fulfillment of obligations, such as natural disasters (earthquake, snowstorm, flooding…), epidemics and pandemics, wars, or technical failures. To legally qualify as force majeure, the event must be unpredictable, beyond the party’s control, and make fulfillment impossible
To legally qualify as force majeure, the situation must meet the following conditions:
In such cases, it is assumed that “no one is obliged to achieve the impossible.”
Agreement and order process
The agreement involves the booking by the customer of one or more guided tours offered by S-wan vzw .
Customers can book a tour via:
After ordering, the customer receives an email confirmation once a guide is found for the execution of his tour, making the order an official booking. S-wan vzw pledges to execute the booking once a guide is found.
Duration and end of the engagement
Tours start at the agreed-upon time and location, with a duration as listed on the website.
Number of participants
A tour typically has a maximum of 20 participants unless stated otherwise. If this number is exceeded, additional guides must be booked.
Payment terms
The price for a tour is listed on the website and applies to groups of up to 20 participants.
Payment methods include:
If the customer doesn’t order through the website (Regiondo), he is asked to clarify the method of payment in his order.
Prices on the website are in Euros. Payments are always in Euros.
S-wan vzw is not VAT-liable.
Cancellation & Modification Fees
Cancellation within 5 days before the tour incurs a 30% fee.
Cancellation on the day of the tour or no-show incurs a 100% fee.
If S-wan vzw is in the impossibility to execute the guided tour due to force majeure, it reserves the right to cancel the agreement without any claim for compensation. The full amount will be refunded.
If the customer cancels due to force majeure, a 10% administrative fee applies.
Booking modifications do not incur penalties, but if the group exceeds the participant limit, an extra guide must be booked.
Intellectual Property
The structure, content, and branding of the tours and website are protected by intellectual property rights. Personal data processing follows the privacy and cookies policy available on the website.
Data protection
You can find the privacy & cookiespolicy on the page “Disclaimer, privacy & cookies policy” on this website.
Miscellaneous
Guides are insured via the Federation of Tour Guide Associations.
Amendment of the General Terms and Conditions
These general terms and conditions are subject to change and may be unilaterally modified by S-wan vzw.
Applicable law and competent courts.
Belgian law applies to this site. In case of a dispute, only the courts of the district of Bruges have jurisdiction.pledge
