By accessing and using the website, you expressly agree to the following terms and conditions.
The parties
S-WAN Non-profit Association (hereinafter referred to as “S-WAN”), with registered office at Huis Ter Beurze, Vlamingstraat 35, B-8000 Bruges, Belgium, registered under company number 0886317308, e-mail: info@s-wan.be.
and
the customer booking a guided tour with S‑WAN
Definitions
Guided tour
A guided tour is a guided walk or cycling tour in Bruges or the Bruges region, as advertised on the website, with the duration specified therein, or a customised guided walk or cycling tour organised by S‑WAN at the request of the customer.
Booking
Een door de klant bestelde rondleiding wordt een boeking zodra de klant de A tour ordered by the customer becomes a booking as soon as the customer receives confirmation that their request will be carried out. This message will always be sent to the customer electronically.
Rebooking
Any change to the subject, date, time or number of participants of the tour booked by the customer must be rescheduled by dispatching.
Force majeure
Force majeure is a legal concept referring to a situation in which a person is unable to fulfil their obligations due to unforeseen and unavoidable circumstances. This may be caused, for example, by a natural disaster (earthquake, snowstorm, flooding, …), epidemic or pandemic, war, unforeseen technical failures or defects that prevent performance, or other external factors beyond the control of the person or party involved.
To qualify as force majeure under the law, the situation must meet the following conditions:
In such cases, it is assumed that “no one is obliged to do the impossible”.
Subject of the agreement / how the agreement is concluded
This agreement relates to the booking by the customer of one or more guided tours organised and offered by S‑WAN.
The customer can order a tour in two ways:
Following the submission of an order, the customer will receive an electronic confirmation by e-mail. Upon receipt of this confirmation, the order shall be deemed a confirmed booking. S‑WAN undertakes to fulfil the booking accordingly.
Duration and termination of the agreement
The guided tour will commence at the location and time agreed between S‑WAN and the customer and will last for the duration specified for that tour on the website.
Number of participants
A guided tour accommodates a maximum of 20 participants, unless otherwise specified in the tour information on the website. If the number of participants exceeds 20 (or the maximum stated in the tour information on the website), the customer must book a second (and, if necessary, a third, fourth, …) guide.
Payment terms
The price of the tour is stated in the tour information on the website. The price always applies to a group of up to 20 participants (unless otherwise specified in the tour information). The only exception is the price for the Maandtoerke (only Dutch spoken) which is listed per person, as customers can register individually.
The customer may choose one of the following payment methods:
for bookings not made via the website (Regiondo/Enviso), the customer must indicate and confirm the chosen payment method as part of the booking process.
The prices on the website are listed in euros. Payment is always made in euros.
S‑WAN is exempt from VAT and does not charge VAT on its services.
Cancellation and modification fees
In the event of a cancellation less than 5 days before the scheduled tour, the customer owes a fixed compensation amounting to 30% of the value of the booking.
In the event of a cancellation on the day of the tour itself, or in case of a no‑show, the customer owes a fixed compensation amounting to 100% of the value of the booking.
If, due to force majeure, we are unable to carry out the assignment, we reserve the right to terminate the agreement without any compensation being owed. Any amount already paid will be refunded in full.
If the customer is unable to participate in the booked tour due to force majeure, any amount already paid will be refunded, subject to a 10% administrative fee.
If the customer requests a modification of the booking (such as a change of date or time) and S‑WAN is required to reschedule the tour, no administrative or cancellation fee shall be charged. However, where the modification causes the group size to exceed the maximum number of participants specified in the tour details on the website, an additional guide shall be required and charged accordingly.
Intellectual property
The form, content and performance of the guided tours, as well as all content available on this website, including trademarks, logos, designs, data, product and company names, texts, images and other materials, are protected by intellectual property rights and remain the property of S‑WAN or the respective third-party rights holders.
Processing of personal data
The privacy and cookies policy can be found on the page “Disclaimer, privacy & cookies policy” on this website.
Miscellaneous
Our guides are insured for civil liability through the Federation of Tourist Guide Associations (vzw).
Amendments to the general terms and conditions
These General Terms and Conditions are subject to change and may be amended unilaterally by S‑WAN at any time. Any amended version shall replace all previous versions from the date of publication.
Applicable law and competent courts.
Belgian law applies to this site. In case of a dispute, only the courts of the district of Bruges have jurisdiction.
